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Fire

  • Commanding the Message: Choosing the Right Words When  Minutes Count

    Commanding the Message: Choosing the Right Words When Minutes Count

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Communicating During a Critical Incident for Police and Fire Departments

    Communicating During a Critical Incident for Police and Fire Departments

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Crisis Communications for Emergency Services & Municipal Leaders

    Crisis Communications for Emergency Services & Municipal Leaders

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Crisis Communications Master Class for Police, Fire, EMA and Government Public Information Officers

    Crisis Communications Master Class for Police, Fire, EMA and Government Public Information Officers

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Effective Social Media for Police, Fire and EMS

    Effective Social Media for Police, Fire and EMS

    John Guilfoil John Guilfoil

    Number of lessons: 1

  • Life After Twitter for Public Information Officers

    Life After Twitter for Public Information Officers

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

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    Mastering Communications with First Amendment Auditors and Free Press Representatives

    Danielle Fortin Danielle Fortin

    Number of lessons: 1

  • placeholder

    Mastering Communications with First Amendment Auditors and Free Press Representatives

    Danielle Fortin Danielle Fortin

    Number of lessons: 1

  • Mastering Media Relations: Strategies for Effective Communication in Emergency Services

    Mastering Media Relations: Strategies for Effective Communication in Emergency Services

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

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Upcoming Live Courses

Upcoming Events

School bus background. Large "Public Schools" sign, black letters on yellow side panel.
School bus background. Large "Public Schools" sign, black letters on yellow side panel

A Comprehensive Guide to Special Education for School Leaders


Tuesday, June 2nd & June 4th from 8:30 AM – 3:00 PM Eastern Time
Instructors: Paul Zinni & Catherine Zinni

  • In-Person: West Bridgewater Middle/Senior High School in the Learning Commons, 155 West Center Street, West Bridgewater.

With an increasingly diverse and high needs student population attending our schools, this course will assist administrators in becoming current in the areas of special education and 504 accommodation.

Emergency Operations Center

Emergency Operations Center (EOC) Management and Setup


Wednesday, June 17, 2026 from 12:00 PM – 4:00 PM Eastern Time
Instructor: Chief Roger Hatfield (Ret.)

  • Virtually via Zoom


This course will teach you how to setup an EOC and manage communications before, during, and after an EOC activation.

Police Improving Community Relations through Social Media

Social Media Principles for First Responders

Event Phone: (617) 993-0003


Friday, June 19, 2026 from 12:00 PM – 4:00 PM Eastern Time
Instructor: Chief Rob Reardon

  • In-Person in Canton, MA
  • Virtually via Zoom


Join active Fire Chief, Rob Reardon, as he discusses proper utilization of social media and introduces ways to grow your audience.

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  • “Go Bags” for the Win! — 25 Items Every Public Information Officer Should Carry in TheirsMarch 4, 2026
  • “Transparency” doesn’t mean “tell everything right now” if you’re a public information officerJanuary 21, 2026

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