Training in Crisis Communications,
Public Relations and Media Relations
Expert instructor-led courses offered In-Person, via Zoom
or through our Self-Directed On-Demand Library.
Upcoming Courses
July 29, 2025 2:00 pm
July 30, 2025 8:30 am
August 8, 2025 11:00 am
August 12, 2025 12:00 pm
August 13, 2025 8:30 am
I just want to say that I felt this was a GREAT course! I’ve already started passing your information along to my Chiefs and colleagues. This was the best course I have attended for media relations. I have been looking for something like this since I started my position at the FD.
—Jackie O.
Manhattan Fire Protection District
I really enjoyed the class and information provided. I believe it will benefit my departments social media going forward. Some excellent resources were provided that I can hopefully learn from.
—Jared D.
Coventry Fire-EMS Department
Thoroughly enjoyed the course. The instructor was very knowledgeable in the material and the information presented will be of great value to my organization. I especially enjoyed the teamwork in the breakout session. Great course and great job by all!
—Shane B.
Louisiana Rural Ambulance Alliance
John is very dynamic presenter, the time flew by. I had a little trouble creating log in but Ben gave immediate assistance. Would highly recommend this class to anyone who is forward facing the public.
—Stephanie D.
Town of Wrentham
Well done. Thank you for this and I have already recommended to my Chief that others should take this class.
—Kevin R.
Swampscott Police Department
The course was very informative. I will be able to use the information shared in future instances for my PIO work.
—LeeAnn D.
Grant County Washington Sheriff’s Department
This would be an excellent class for a beginning PIO/Media Manager to learn the ropes
—Ericka C.
Kentucky Community Technical College System
Instructor well prepared, and put his knowledge on the ground for us to learn from.
—William D.
City of Monroe Fire Marshal
Good basic course. The professional real world insights and experience were very valuable.
—Tom D.
Ocean County College
This course was very well organized and the best social media course I have taken so far as a new Public Information Officer for our department. I liked how real examples were showcased.
—Bryton J.
Waco Police Department