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Crisis Communications for Emergency Services & Municipal Leaders

1

LESSON

1

QUIZ

On-Demand

COURSE TYPE

1h

DURATION

$49.99

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Free

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MEET YOUR INSTRUCTOR

Dave Avery

Robert Tornabene

Robert Tornabene is a retired law enforcement officer with 27 years in Law Enforcement with
progressive advancement from a patrol officer, Sergeant, Commander and Bureau Chief.
Robert has over 17 years’ experience handling Crisis Communications utilizing all aspects of media to interact and inform the public. Robert has worked in public sector agencies in Illinois
and Colorado as a public information officer.

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Overview

Emergency services and local governments face various challenges in today’s rapidly changing world that demand effective crisis communication strategies. This comprehensive course is designed to equip professionals in police, fire, EMS, and local government agencies with the essential knowledge and skills to handle communication during crises confidently. Participants will learn to navigate critical incidents, maintain transparency, protect public safety, and uphold ethical standards while effectively communicating with the public and media.

Completing this course will teach you:

  • Understand the significance of crisis communication in emergency services and local government operations.
  • Develop crisis communication plans and protocols to respond effectively to potential crises.
  • Implement communication strategies during active incidents and coordinate efforts between agencies.
  • Engage with the public and disseminate clear and concise information during high-stress situations.
  • Transition from crisis response to recovery communication, evaluating and learning from past incidents.
  • Explore various tools and technologies used in crisis communication, such as social media monitoring, mapping, and mobile apps.
  • Participate in practical exercises and simulations to develop effective communication skills for crisis scenarios.
  • Foster interagency collaboration and coordination to enhance crisis communication efforts.
  • Address ethical considerations, maintain privacy, and avoid misinformation during crises.

Who is the course for?

This course is tailored for professionals working in police, fire, EMS, and local government agencies who are involved in crisis response, public information, media relations, and emergency management. It is also suitable for communication officers seeking to enhance their skills in crisis communication within the emergency services context.