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Courses

  • Crisis Communications for Emergency Services & Municipal Leaders

    Crisis Communications for Emergency Services & Municipal Leaders

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Crisis Communications for Emergency Services & Municipal Leaders

    Crisis Communications for Emergency Services & Municipal Leaders

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Crisis Communications Master Class for Police, Fire, EMA and Government Public Information Officers

    Crisis Communications Master Class for Police, Fire, EMA and Government Public Information Officers

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Crisis Communications: Developing an Internal Plan for Your Agency

    Crisis Communications: Developing an Internal Plan for Your Agency

    John Guilfoil John Guilfoil

    Number of lessons: 1

  • Crisis Management and Communications for Modern Municipal Leaders

    Crisis Management and Communications for Modern Municipal Leaders

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Effective Communication Skills and Best Practices for School Superintendents

    Effective Communication Skills and Best Practices for School Superintendents

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Effective Communications Strategies for Municipal Leaders & Department Heads

    Effective Communications Strategies for Municipal Leaders & Department Heads

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

  • Effective Social Media for Police, Fire and EMS

    Effective Social Media for Police, Fire and EMS

    John Guilfoil John Guilfoil

    Number of lessons: 1

  • Effectively Managing Workplace Complaints and Investigations

    Effectively Managing Workplace Complaints and Investigations

    John Guilfoil John Guilfoil

    Estimated Time: 1 Hour

    Number of lessons: 1

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Upcoming Live Courses

Upcoming Events

Communicating During a Critical Incident for Police and Fire Departments


Wednesday, September 30, 2026 from 12:00 PM – 4:00 PM Eastern Time
Instructor: Adam Myrick

  • Virtually via Zoom


When facing a high-impact event, your agency’s response will be measured by how well you inform the media and your community.

Risk Communications and Managing Opposing Viewpoints for Public Health Professionals

Risk Communications and Managing Opposing Viewpoints for Public Health Professionals

Event Phone: (617) 993-0003


Wednesday, October 7th, 2026 from 12:00 PM – 4:00 PM Eastern Time
Instructor: John Guilfoil

  • Virtually via Zoom


In this two-part class, John Guilfoil takes public health directors and communicators through an experiential journey that is tailor-made for the extreme demands and ever-evolving world of public health.

Emergency Operations Center

Emergency Operations Center (EOC) Management and Setup


Wednesday, October 14, 2026 from 12:00 PM – 4:00 PM Eastern Time
Instructor: Chief Roger Hatfield (Ret.)

  • Virtually via Zoom


This course will teach you how to setup an EOC and manage communications before, during, and after an EOC activation.

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